You must be logged into your Spin account to make a complaint. Once logged in, come back to this page and fill out the form here.
At Spin Competitions Limited, we are committed to providing a fair, transparent and professional service to all of our customers. We take complaints seriously and view them as an opportunity to improve our services and customer experience.
To help us investigate your complaint efficiently, please provide:
We aim to acknowledge all complaints within 3 working days of receipt.
Our acknowledgement will confirm that your complaint has been received and is being investigated.
Once your complaint has been acknowledged, we will conduct a thorough review of the matter.
This may include reviewing:
We may contact you if further information is required to assist with our investigation.
We aim to provide a full response within 14 working days of receiving your complaint.
Where additional time is required due to the complexity of the matter, we will keep you informed of progress and provide an estimated timeframe for resolution.
Following our investigation, we will provide a written outcome explaining:
If we determine that an error has occurred, we will take reasonable steps to rectify the issue as quickly as possible.
If you remain dissatisfied with our response, you may request that your complaint is reviewed by a senior member of the Spin Competitions Limited management team.
Any request for escalation should be submitted within 7 days of receiving our final response.
Spin Competitions Limited monitors complaints to identify trends, improve processes and enhance the overall customer experience. Customer feedback plays an important role in helping us maintain high standards of service.
Last updated: August 2026
A free Entry option is available for all Entrants by sending a postal Entry.
To enter a Competition for Free by postal Entry, you must first create an Account on the Website, then clearly write on a Letter or Postcard, your full name, full address, email address used to register your Account, date of birth, contact telephone number and the name of the specific Competition you wish to enter to the Promoter. Free Entries must be posted to Spin Competitions Limited, Forsyth House, Cromac Street, Belfast, Northern Ireland, BT2 8LA. First or second class postage must be paid by the Entrant and bulk entry or business postage solutions must not be used. Hand deliveries are not accepted, you must post all entries via the Royal Mail postal service.
Each free postal entry must be submitted on a separate letter or postcard. All Entries must be sent individually and bulk entries will not be accepted.
In the interest of fairness, Spin Competitions reserves the right to ban anybody that is suspected of misuse, cheating or automating entries. Any automated entries or suspected automated entries will not be accepted and anybody suspected or deemed to be attempting to make automated entries will be permanently banned from Spin Competitions. Automated entries can include, but is not limited to; printing post cards in volume, use of a franking machine or use of business postage solutions.
Free postal Entries received while the Competition is still open will be allocated an Entry and will be treated in exactly the same as a paid entry. Any free postal Entries received after the Competition has closed will not be entered into the Draw. You will not be deemed to have Entered a Competition until the Promoter confirms your Entry either by email or by adding your Entry(s) to the Recent Orders area of your Account.
Free postal Entries with incomplete information will not be Entered into the Draw.
The Promoter will not be held responsible for any lost free postal Entries which don’t arrive at the Promoter’s address.
The Promoter will not be held responsible for any free postal Entries which do not arrive or are not processed before the Competition closes. A Competition may close due to all Entries being allocated or the countdown timer of the Competition reaching zero. In these instances, the free postal Entry will not be Entered into the Competition Draw.
